Special Assistance

At Murrays Coaches, we are committed to safe, comfortable and reliable coach travel for all. Our aim is to continually improve and provide outstanding transport solutions and ensure everyone can safely make use of our services, by providing a high level of service to all of our passengers

Passengers travelling with a mobility aid

Passengers travelling with a mobility aid are asked to contact our booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week to assist with your travel plans or forward an email to reservations@murrays.com.au.

Passengers with a carer

Passengers who are unable to travel alone and require assistance must travel with a carer or chaperone. Our staff and coach drivers are only permitted to provide basic assistance. Drivers are unable to assist with access to facilities, lift or carry passengers, administer medicines or perform any medical procedures.

Passengers travelling with a medical condition

For passengers who have a medical condition, it is recommended that a carer/chaperone accompany you on the journey. In the event that a passenger becomes ill during their journey the appropriate emergency services will be contacted and the continuation of travel will be determined by the emergency services personnel.
Our coach drivers are not trained or permitted to administer any medicines or perform medical tasks.

Assistance whilst travelling

Passengers that require any special arrangements when they travel are asked to contact our booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week and a supervisor will assist with your travel plans. The phone booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Assistance with Booking

If you are unable to use our website to make a booking and require assistance, please contact the Murrays booking office on (61) 13 22 51 between 4am - 7pm, 7 days a week and a supervisor will assist with your travel plans. The booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Vision or Hearing Impaired Travellers (TTY/National Relay Service Users)

A free TTY (text phone) service is available to our website users who would like to have a Relay Officer assist in their conversations with Murrays. This service is provided by the National Relay Service (NRS). NB: This service is subject to the hours of operation of the NRS service.

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY users phone 13 36 77 then ask for the Murrays telephone number (61) 13 22 51 for Murrays Express Services (available 4am - 7pm).
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for Murrays Express Services (available 4am - 7pm).
  • Internet relay users connect to the NRS (see www.relayservice.gov.au for details) and then ask for Murrays Express Services (available 4am - 7pm).
Need more information about how we can assist you?
Contact our friendly reservations team on
and they will be happy to help.